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Can't reply to tickets

Created by dave. Last edited by dave, 5 years and 249 days ago. Viewed 1,415 times. #2
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(2013-04-05)

Problem

Customers can't reply to a ticket, they get a bounce.

Syslog records something like

2013-03-20T12:25:42.092427-04:00 rt.$MYZONE RT: Could not record email: Message not recorded: Permission Denied (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)

Solution

Check permissions on the queue that the message is in. In our case, the Group Rights -> Everyone was lacking both the Create Tickets and Reply To Tickets permission.

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